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About

 / Serving West Michigan for 100 Years

Waterstone Insurance Building

Waterstone Insurance Agency is the second oldest operating business in Muskegon County. The company, along with its predecessors, has been serving the insurance needs of Western Michigan for over 100 years. We like to think that our age has made us wiser, while we pride ourselves in our ability to adapt to changing markets. Waterstone employees are committed to a high standard of excellence in all that we do to ensure a firm relationship of mutual trust and service with each of our clients.

Currently, Waterstone Insurance Agency serves the insurance needs of about 10,000 individuals, families, and businesses throughout Michigan. We offer a wide array of coverage, including:

  • business insurance
  • personal insurance
  • life insurance
  • health insurance
  • group benefits

Waterstone Insurance Agency is large enough to offer an excellent array of insurance products and companies, but still small enough to provide our clients with the service for which we are known.

Waterstone Insurance Agency’s downtown Muskegon office is truly a one stop insurance agency. Our office includes a state-of-the-art computer system that includes special rating software that calculates real time rate comparisons with the most reputable and recognized insurance carriers in the industry. We are also connected online with all our carriers allowing us to promptly process claims and policy changes.

Our Values
We are an independent insurance agency. We work for our client and place insurance coverage with only the finest insurance carriers the industry has to offer.
Personal Service
We pride ourselves on personal service. The lost art can be found at Waterstone Insurance Agency 24 hours a day, seven days a week.
Honesty
Our honesty and integrity is second to none. We value our clients' trust. All client information is treated with strict confidentiality.
Technology
We strive to continue to grow in the ways we communicate with our customers. Our goal is to stay abreast of technological changes, which will enhance our abilities to contact and be contacted.

 / Our Expertise

The Lakeshore is our home, and we’ve been servicing this beautiful city for over 100 years. From personal insurance to commercial, Waterstone Insurance Agency listens to your individualized needs and creates a plan fit for your budget.

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 / Our Team

Michael-Johnson
MICHAEL W. JOHNSON
President

Michael has been in the insurance industry for 23 years. He graduated from Western Michigan University in 1999 with a bachelor’s degree in finance. Michael and his wife, Julie, have two children, Avery and Justin, and a dog named Brady. His hobbies include golf, hockey, fishing, boating, their kids’ sports events, and spending time with family.

 

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Stephon P. VanderWater
Account Executive

Stephon has 35 years of experience in the insurance industry. Not only did he grow up in the industry, but he also worked at a family-owned agency for 22 years. He joined the Waterstone Insurance team in 2007. Stephon’s hobbies include skiing, golfing, biking, and spending time with his partner, Lori, and their children.

 

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Deborah S. Matrone
Account Executive

Deborah attended Muskegon Community College and has 47 years in the insurance industry. She and her husband, Michael, have two daughters, two grandchildren, and one Weimaraner. Her hobbies include painting, cooking, traveling, and spending time with her friends and family.

 

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Julie R. Balgooyen
Health Insurance Executive

2020 marks Julie’s 35th year in the insurance industry. Before she started her own insurance agency in 2001, she worked for Blue Cross Blue Shield of Michigan and Physicians Health Plan. In 2008, Waterstone Insurance Agency asked her to handle their health business, so Julie has housed her agency, Julie R. Balgooyen Agency, there ever since. She and her husband, Jay, have two dogs, four children, two grandchildren, and another one on the way! In her free time, she loves to cook.

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Jodi A. Palsrok
Customer Service Representative

Jodi is the proud mother of her son, Spencer, and daughter, Shelbi – both of whom are currently attending college. Not only does she have three years of experience in the insurance industry, but she has 25 years of experience in customer service. Jodi has two dogs, Zoe and Levi, and enjoys hiking, photography, refurbishing furniture, time with her family, and spending her evenings watching those gorgeous West Michigan sunsets.

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Susan L. Kennert
Controller

Susan has 45 years of experience in the insurance industry. She and her husband, Robert, have three children: Kendra, Geoff, and Justin. She also has eight grandchildren and loves spending her weekends watching their sporting events. In her free time, she enjoys traveling to visit her son in Europe, and spending quality time with her friends and family.

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Merri L. Woods
Commercial Customer Service Representative/Claims Processor

Merri graduated from Muskegon High School in 1960, and has spent the last 16 years working in the insurance industry. She and her husband have three children, one grandchild, and another one on the way! She enjoys painting, woodworking, knitting and crocheting, boating, spending time in Silver Lake, and spending lots of time with her family and friends.

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Linda M. Perez
Personal Lines Account Manager

Linda has 16 years of experience in the insurance industry. She and her husband, Rick, have a combined 10 children, 16 grandchildren, and two Yorkies named Bella and Sophie. In her spare time, Linda really enjoys spending time outside by camping and gardening. She also loves reading and spending quality time with her friends and family.

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Linda B. Bergman
Customer Service Representative for Personal Lines

In 1971, Linda graduated Valedictorian from Fremont High School. She has 48 years of experience in the insurance industry. In her free time, Linda enjoys reading, attending her grandkids’ sporting events, and spending time with her family. She has three daughters, nine grandchildren, and two great-grandchildren.

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Michelle L. Sorn
Commercial Account Manager

Michelle has been in the insurance agency for 34 years. She and her husband, Jeff, have two children, Noah and Victoriana. In her free time, Michelle really enjoys spending quality time with her close friends and family, helping people as much as she can, listening to music, shopping, and swimming.